We are happy to send a sales receipt on request. When emailing us to confirm your order, please indicate that you would like a sales receipt, and include the billing contact information that should be included on it (contact name, company name if applicable and address).
When should I use a commercial license?
If you’re going to build a commercial application with Sencha products, you must write your application code under the commercial license from the beginning of the application development process.
What’s an x-Credit?
x-Credits are a currency used to meter Support Tickets or request other types of assistance available under a Sencha support plan. For example, a Support Ticket uses 10 x-Credits per incident. Telephone Support uses 50 x-Credits per hour with a 25 x-Credit minimum.
The process for requesting assistance using x-Credits is described in our support process letter that is sent to our customers’ primary support contacts when they purchase a support plan. This process is also described in our Maintenance and Support Agreement.
Can I purchase additional x-Credits?
Yes. If you are interested in purchasing more x-Credits, contact us.
Can I start my development with a GPLv3 version and then buy a commercial license before I want to release my application?
No, the terms of our commercial license do not allow this. You must choose which license you wish to use (commercial or GPLv3) at the beginning of your development lifecycle.
How do I get a quote to renew my support subscription?
Just contact us and we’d be happy to provide a quote.
My question isn’t answered here!
No worries. Contact us and we’ll be happy to discuss your questions further.
I’m under contract to build an application for my customer. At the end of the project, I will deliver the software to my customer. My customer will own the intellectual property (IP) for the software. Who needs to purchase a commercial license, my customer or do I need to?
The client may purchase the licenses, transfer the rights to your organization to develop the application and you would transfer the rights back to the client upon project completion.